Refund Policy
At CHISELD, we stand behind the quality of every product we create.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will review the issue and, if approved, make it right with a replacement or refund.
Due to the nature of skincare, grooming, and personal care products, we cannot accept returns or offer refunds for products that have been opened, used, or tampered with.
Eligible for Refund or Replacement
Your order may be eligible for a refund or replacement if:
• The item was damaged during shipping.
• You received the incorrect item.
• An item was missing from your order.
• The product arrived defective or unusable.
Not Eligible for Refund
We do not accept refunds or returns for:
• Opened or used products.
• Products returned due to change of mind.
• Orders marked as delivered by the carrier.
• Products damaged due to misuse, improper storage, or normal wear.
• Products purchased through third-party retailers or unauthorized sellers.
How to Request Support
To request assistance, please contact us within 7 days of delivery at chiseldsupport@gmail.com.
Please include your order number, a brief description of the issue, and clear photos of the product, packaging, and shipping label if applicable.
Refund Processing
If your request is approved, refunds will be issued to your original payment method within 5-10 business days after approval.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
Shipping Costs
Original shipping costs, duties, taxes, and import fees are non-refundable unless the issue was caused by an error on our part.
Contact
For assistance, please contact:
Email: chiseldsupport@gmail.com
Thank you for choosing CHISELD.