Last updated: July 2, 2026

At CHISELD, we respect your privacy with the same care and discipline that define our products. This Privacy Policy explains how we collect, use, and protect your personal information while providing our Services.

CHISELD ("CHISELD," "we," "us," or "our") operates chiseld.co and related online services, including our storefront, product pages, checkout, customer support, marketing, and order fulfillment services (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, purchase or consider purchasing CHISELD products, create an account, contact us, sign up for marketing, submit product feedback, or otherwise interact with the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand how we handle personal information as described below.

Personal Information We Collect

"Personal information" means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to you or your household. It does not include information that has been de-identified or aggregated so that it can no longer reasonably identify you.

Depending on how you interact with us, we may collect the following categories of personal information:

• Identifiers and contact information, such as your name, email address, phone number, billing address, shipping address, account login information, and similar contact details.

• Commercial information, such as products viewed, products added to cart, purchases, returns, exchanges, order history, payment status, shipping details, customer support history, product preferences, and related transaction information.

• Payment and billing information, such as payment method details, billing address, transaction confirmation, and payment processing information. Full payment card details are generally processed by our payment service providers and are not stored directly by CHISELD.

• Account information, such as username, password, saved preferences, customer account settings, and authentication information.

• Device, internet, and network activity information, such as IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, time spent on the site, cart activity, email engagement, cookie identifiers, and similar analytics information.

• Communications and customer support information, such as messages you send to us, support requests, product questions, reviews, survey responses, and information needed to respond to your request.

• Product safety, cosmetic-use, and feedback information, if you voluntarily provide it, such as skin concerns, product preferences, allergies, sensitivities, irritation, adverse reactions, photos or descriptions of a product issue, or other information related to your experience with our grooming, cleansing, moisturizing, soap, or cosmetic products.

• Inferences, such as shopping preferences, product interests, marketing segments, or likely preferences based on your interactions with the Services.

• Sensitive personal information, only where you choose to provide it or where it is necessary for security, payment, account access, legal compliance, or product safety purposes. We do not use sensitive personal information to infer characteristics about you.

Sources of Personal Information

We may collect personal information from:

• You directly, when you place an order, create an account, contact us, sign up for emails, submit a review, request support, or provide product feedback.

• Your device and browser, through cookies, pixels, log files, analytics tools, and similar technologies.

• Service providers and partners, such as ecommerce hosting, payment processing, fulfillment, shipping, analytics, customer support, email marketing, fraud prevention, and advertising partners.

• Third-party platforms, if you interact with CHISELD through social media, advertising platforms, review tools, payment services, or other integrations.

How We Use Personal Information

We may use personal information for the following purposes:

• To provide the Services, including operating our website, processing orders, accepting payments, confirming purchases, arranging fulfillment, shipping products, handling returns or exchanges, and providing customer account features.

• To fulfill and support product orders, including sharing necessary order information with fulfillment partners, dropshipping partners, suppliers, shipping carriers, and logistics providers.

• To provide customer service, including responding to questions, order issues, refund requests, product concerns, account questions, and other communications.

• To manage cosmetic product feedback and safety matters, including reviewing product complaints, quality concerns, allergic reactions, irritation, adverse events, contamination concerns, or other product-related issues; communicating with suppliers, fulfillment partners, manufacturers, or regulators when appropriate or legally required; and improving product safety and customer experience.

• To personalize and improve the Services, including remembering preferences, analyzing site performance, improving product presentation, understanding customer interest, and developing better products and content.

• To send marketing communications, if permitted by law, including emails, promotions, product updates, launch announcements, retargeting ads, and related marketing. You may opt out of promotional emails at any time by using the unsubscribe link in our emails.

• To conduct advertising and analytics, including measuring ad performance, understanding how customers find us, and showing ads that may be more relevant to your interests.

• To protect the Services, including detecting fraud, preventing unauthorized transactions, securing accounts, troubleshooting technical issues, and enforcing our terms and policies.

• To comply with law, including tax, accounting, consumer protection, product safety, legal process, regulatory requests, and other legal obligations.

Cookies, Analytics, and Targeted Advertising

We and our service providers may use cookies, pixels, tags, scripts, software development kits, and similar technologies to operate the Services, remember preferences, keep your cart active, understand site traffic, measure marketing performance, prevent fraud, and personalize content or advertising.

Some cookies are necessary for the website and checkout to function. Others help us understand how customers use the Services or support advertising. Depending on your location, you may have the right to opt out of certain targeted advertising, sale, or sharing of personal information.

You can manage cookies through your browser settings, through any cookie or privacy controls displayed on the Services, by enabling a recognized opt-out preference signal such as Global Privacy Control ("GPC"), or by contacting us at the email listed in the Contact section below.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

• Ecommerce and technology providers that help us operate the website, storefront, checkout, customer accounts, analytics, fraud prevention, and related systems.

• Payment processors and payment service providers that process transactions, payment confirmations, refunds, fraud checks, and payment-related support.

• Fulfillment, dropshipping, supplier, warehouse, shipping, and logistics partners that receive the information needed to prepare, pack, ship, track, and support your order.

• Customer support, email, SMS, review, and communication tools that help us respond to customers and manage communications.

• Advertising, analytics, and marketing partners that help measure campaigns, understand site activity, and show relevant advertising, subject to applicable opt-out rights.

• Professional advisors, such as lawyers, accountants, auditors, insurers, and security consultants.

• Government authorities, regulators, courts, law enforcement, or other parties when required or permitted by law, including in connection with product safety, adverse event reporting, legal claims, subpoenas, or regulatory inquiries.

• Business transaction parties, if we are involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.

We do not knowingly sell personal information for money. However, some privacy laws define "sale," "sharing," or "targeted advertising" broadly enough to include certain advertising, analytics, or marketing technology activities. Where required, you may opt out of these activities as described in this Privacy Policy.

Service Providers and Ecommerce Platform

CHISELD uses third-party service providers to operate and support the Services. This includes our ecommerce platform, payment providers, fulfillment partners, shipping carriers, analytics providers, marketing tools, and customer support services.

Our ecommerce platform and certain connected services may process personal information to provide checkout, payment, fraud prevention, hosting, analytics, account, and other store functions. You can learn more about Shopify's consumer privacy practices at https://privacy.shopify.com/en.

Product Safety and Cosmetic-Related Information

CHISELD sells or may sell men's grooming, cleansing, moisturizing, soap, skincare, and related cosmetic products. If you contact us about a product concern, allergic reaction, irritation, rash, burn, contamination concern, quality issue, or other adverse event, we may collect and use the information you provide to respond to you, investigate the issue, improve product quality, comply with legal obligations, or make reports to regulators when appropriate or legally required.

Please do not send medical records unless we specifically request them. If you experience a serious reaction or medical emergency, stop using the product and contact a healthcare professional. You may also report cosmetic product problems to the U.S. Food and Drug Administration.

Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights:

• Right to know or access the personal information we collect, use, disclose, sell, or share about you.

• Right to request deletion of personal information, subject to legal exceptions.

• Right to correct inaccurate personal information.

• Right to receive a portable copy of certain personal information.

• Right to opt out of sale, sharing, targeted advertising, or certain profiling, where applicable.

• Right to limit the use or disclosure of sensitive personal information, where applicable.

• Right to withdraw consent where processing is based on consent.

• Right to appeal a decision we make about your privacy request, where applicable.

• Right not to be discriminated against for exercising privacy rights.

To exercise your rights, contact us at chiseldsupport@gmail.com. We may need to verify your identity before processing your request. You may also use an authorized agent where permitted by law, but we may require proof of authorization and may ask you to verify your identity directly.

If you enable Global Privacy Control or another legally recognized browser-based opt-out signal, we will treat that signal as a request to opt out of sale or sharing for the browser or device sending the signal, where required by applicable law.

California Privacy Notice

This section applies to California residents and is intended to supplement the rest of this Privacy Policy.

In the preceding 12 months, we may have collected the categories of personal information described in Section 1 above, including identifiers, customer records, commercial information, internet or network activity, geolocation approximated from IP address, communications, inferences, and limited sensitive personal information where necessary or voluntarily provided.

We collect and use these categories for the business and commercial purposes described in Section 3. We disclose these categories to the recipients described in Section 5.

We do not knowingly sell or share personal information of individuals under 16 years of age. We do not use sensitive personal information for purposes that require a right to limit under California law, unless we provide you with that right.

California residents may request access, deletion, correction, portability, and opt-out of sale or sharing by contacting us at chiseldsupport@gmail.com or by using any privacy controls made available on the Services. We will not discriminate against you for exercising these rights.

EEA, UK, and Other International Privacy Rights

If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with similar privacy laws, our legal bases for processing personal information may include:

• Performance of a contract, such as processing and fulfilling your order.

• Consent, such as when you sign up for certain marketing communications.

• Legitimate interests, such as improving the Services, preventing fraud, responding to customer requests, and conducting limited analytics or marketing, balanced against your rights and interests.

• Legal obligations, such as tax, accounting, consumer protection, product safety, and regulatory compliance.

You may have rights to access, correct, delete, restrict, object to processing, request portability, withdraw consent, or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process personal information in countries other than where you live, including the United States, Canada, Korea, and other countries where our service providers operate. Where required, we rely on appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, complete transactions, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, support product safety matters, and protect our rights.

Retention periods vary depending on the type of information and the reason we collected it. For example, order and transaction records may be retained for accounting, tax, customer support, and legal compliance purposes. Product safety or adverse event information may be retained as needed to comply with applicable cosmetic product safety obligations.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure. Please use caution when sending sensitive information to us and keep your account login information confidential.

Children's Privacy

The Services are not intended for children under 16. We do not knowingly collect, sell, or share personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

Third-Party Links

The Services may include links to third-party websites, platforms, payment services, social media pages, or other services that we do not control. Their privacy practices are governed by their own privacy policies. We are not responsible for the privacy or security practices of third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, products, or Services. The updated version will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to contact us about a product concern, please contact:

CHISELD

Email: chiseldsupport@gmail.com

Website: https://chiseld.co

Business Address: Mapo-gu, Seoul, 04003, Republic of Korea